FAQs

Payment‑Related Questions

Q: What payment methods are available for purchasing drinkware?
A: We accept major credit cards (Visa, Mastercard), digital payment platforms (PayPal, Stripe), and other secure methods. At checkout, enter your card details for encrypted, PCI‑DSS compliant transactions to safeguard your financial information—ensuring a safe and seamless purchase experience for all our cups, mugs, and travel bottles.

Sizing & Fit‑Related Questions

Q: How do I determine the correct size or capacity for a cup, mug, or thermal bottle?
A: Refer to the detailed size and capacity chart on each product page, which includes exact measurements (height, diameter, volume in millilitres/ounces) and usage recommendations—for example, which size best suits home use, office sipping, or outdoor travel. For personalised advice—such as selecting the ideal capacity for your daily coffee ritual or a compact bottle for hiking—contact our customer service team at [email protected] for tailored recommendations.

Order‑Related Questions

Q: Can I cancel my drinkware order?
A: Yes, but only if the order hasn’t shipped. Cancel before dispatch for a full refund. After shipment, please follow our return policy for unopened, unused items.

Q: Can I modify my order after placing it?
A: Contact [email protected] immediately. Modifications (e.g., colour, quantity, or engraving preferences) are possible only if the order hasn’t shipped.

Q: How long until my drinkware arrives?
A: Total delivery time = 1–2 business days (processing) + 7–14 business days (shipping) = 8–16 business days for all destinations. Express shipping options are available for urgent needs.

Q: Can I track my order?
A: Yes. A tracking number is emailed upon shipment. Use it to monitor real‑time updates via our “Track Order” feature on the website.

Return & Refund‑Related Questions

Q: Can I return drinkware if unsatisfied or if it doesn’t meet my expectations?
A: Returns are accepted within 30 days if the item is unused, undamaged, and in its original packaging. We cover return shipping for defects, wrong items, or capacity/size issues; customers bear costs for change‑of‑mind returns. For hygiene and safety reasons, used drinkware or items with broken seals (e.g., vacuum‑insulated bottles with protective packaging) may not be eligible for return.

Q: How long does a refund take?
A: Refunds process within 7 business days after return verification, depending on your payment provider.

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